Returns

You may cancel an order made online within 24 hours of placement by emailing us during its trading hours. Rugs AU shall not accept a cancellation of an order for change of mind unless Rugs Au chooses to do so at its absolute discretion.

If Rugs AU does accept such a cancellation, you must pay an amount that in Rugs AU' reasonable view reflects the loss that  Rugs AU will suffer as a consequence of the cancellation. Rugs AU shall set off this amount against the payment you have made and refund the balance.

Most refunds will be processed within 5 to 10 business days depending on your financial institution. If you do not receive your funds within 10 business days please contact your closest store to which the order was processed.

We accept no returns on discontinued collections online. We accept no returns on items that are labelled 'Clearance'. We accept no returns on cut lengths of hall runner or custom made rugs.