Delivery
Shipping Information
We aim to process and dispatch all orders within 2–5 business days. For deliveries within Australia, you can expect your order to arrive in 2–10 business days, depending on your location and specific delivery requirements.
If there are any unexpected delays, we’ll notify you as soon as possible and keep you informed on the status of your order every step of the way.
At this time, we do not offer international shipping.
Shipping Costs
Shipping fees vary based on the items in your order and your delivery location. You can view the exact shipping cost on the shopping cart page once you've added products to your cart.
Delivery & Responsibility
We work with reliable couriers to ensure your order reaches you quickly and safely. However, Rugs AU is not liable for any loss or damage during transit. If your parcel goes missing, we’ll do everything we can to assist in locating it.
Term & Conditions
Free delivery to metro addresses in Australia
List of current metro area postcodes as defined by our couriers:
• NSW & Canberra Metro: 1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172 ,2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897, 2080-2084, 2108, 2157, 2159, 2173, 2230-2231, 2508-2514, 2555-2556, 2560-2563, 2568-2574, 2745- 2746, 2752-2758, 2765, 2775, 2778-2786, 2250-2263, 2500-2507, 2515-2532, 2282-2310, 200-299, 2600-2620, 2900-2920, 1936-1999, 2640-2641, 2708-2709, 2485-2486
• VIC Metro: 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999, 3063, 3099-3100, 3139, 3335-3341, 3427-3443, 3750-3799, 3802-3811, 3910-3920, 3926-3944, 3975-3978, 3980-3983, 3211-3220, 3350, 3353-3356, 3689-3690
• QLD Metro: 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725, 4019-4028, 4069-4071, 4124-4126, 4130, 4133-4150, 4165-4168,4183-4204,4207-4209, 4270-4299, 4500-4549, 4300-4308, 4210-4224, 4226-4269, 9726-9919, 4225, 4550-4579
• SA Metro: 5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999, 5114, 5118-5124, 5131-5157, 5170-5200
• WA Metro: 6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182- 6206, 6210, 6800-6990, 6992-6996, 6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991, 6997-6999
• TAS Metro: 7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329, 7800-7999